How to reset or factory restore Philips Genie Sport device?
Philips Genie Sport is a smartwatch that runs on the S60 Density operating system. While using the watch, you may encounter problems, bugs, or become stuck with a corrupted firmware. In such cases, you can reset or factory restore your Philips Genie Sport device, and this guide will outline the most common and recommended ways to do so.
Before we begin, it's important to note that factory resetting your device will erase all data, settings, and custom features. You will need to set everything up again, including the time, date, base units, and apps on your phone. Additionally, resetting your device may take some time depending on the internet connection speed.
With that understood, let's dive into the most common and recommended ways to reset or factory restore your Philips Genie Sport device.
Option 1: Reset the Device Manually
1. Wear your Philips Genie Sport device.
2. Open the Genie Catch App on your smartphone and connect it with the smartwatch.
3. Tap on the settings icon and select "Reset all settings" from the dropdown menu.
4. A notification will pop up asking you to confirm the action. Tap on "Reset all settings" to begin the process.
5. Wait for the smartwatch to restart and sync with your smartphone. Once the connection is established, the Genie Catch App will automatically set up the time, date, base units, and other settings.
6. You can start using your device once everything is set up again.
Option 2: Reset the Device Remotely
1. Open the Genie Catch App on your smartphone.
2. Connect your Philips Genie Sport device with your smartphone.
3. Swipe left on your smartwatch to access the menu and select "Settings" from the list.
4. Scroll down to "System & security" and select it.
5. Scroll down to "Reset Wearable" and select it.
6. A popup notification will appear asking you to confirm the action. Tap on "Reset working" to begin the process.
7. Wait for the smartwatch to restart and sync with your smartphone. Once the connection is established, the Genie Catch App will automatically set up the time, date, base units, and other settings.
8. You can start using your device once everything is set up again.
Option 3: Contact Philips Support
If the previous methods don't work, you can contact Philips support through the official website or customer service app to get your device back to normal working condition.
1. Log in to your account on the Philips website.
2. Visit the "Chat with us" or "Call us" page to connect with a Philips representative.
3. Explain the issue you are having with your Philips Genie Sport device.
4. Follow the instructions provided by the support representative to reset or factory restore your device.
5. Once the device has been reset, you can connect it to your smartphone and set up the profiles and settings as needed.
In conclusion, resetting or factory restoring your Philips Genie Sport device is a viable solution when facing issues with the device. You can reset the device manually from the Genie Catch App, remotely via the app, or contact Philips support for assistance.
