How to reset or factory restore Orange Atlanta device?
Resetting or factory restoring an Orange Atlanta device can be done in several ways, depending on the device's operating system and the phases of recovery you intend to implement. The following methods are the most common and recommended:
Method 1: Soft Reset (Press and Hold Power Button)
This method is recommended for general issues like a malfunctioning app, slow device, or unresponsive screen. To perform a soft reset, follow these steps:
1. Turn off the device by pressing and holding the power button until it turns off.
2. Wait for a few seconds to allow the device to shut down completely.
3. Press and hold the power button again until the device's logo appears on the screen.
4. Release the power button when you see the Orange logo.
5. The device will restart, and all data will be retained.
Method 2: Hard Reset (Pins and Secure Boot)
This method is recommended for more challenging issues, like a device that doesn't respond to the power button, a device with liquid damage, or a device that has problems with the software. To perform a hard reset, follow these steps:
1. Turn off the device by pressing and holding the power button until it turns off.
2. Connect one end of a USB cable to the device's USB port and the other end to a computer.
3. Check if the resolution on the computer is set to the Orange Atlanta device's resolution. If it's not, change it to match the device's resolution.
4. Open the Orange firmware tool on the computer.
5. Click on "download" to download the firmware on the device. This will take a few minutes, depending on the device's internet connection speed.
6. Click on "install" to begin the installation process. Follow the prompts on the screen to complete the installation.
7. Once the installation is complete, Reboot the device without USB cable.
Method 3: Factory Reset via Orange Thenaer App (ZIP Restore)
The above two methods are a bit technical and can be daunting for those who have no technical knowledge. For this method, you need to have the Orange Thenaer App installed on your device, and then you can follow these steps:
1. Install the Orange Thener App on your device.
2. Open Orange Thenaer App and sign in.
3. Tap on the "Jobs" tab on the app screen.
4. Tap on "Device Management."
5. Tap on "Recovery."
6. Tap on "Backup."
7. Select the target folder to save the backup.
8. Tap on "Once finished."
After completing these three steps, wait until the device has completed the backup process. Once the backup is complete, follow the prompts on the screen to complete the factory reset process.
It's worth noting that this method requires the internet, and the device may need to have limited or no usage during the factory reset process, so make sure to have enough battery life on the device.
