How to reset or factory restore HTC One E9s dual sim device?
Resetting or factory restoring a HTC One E9s dual sim device can be useful in several scenarios. Some common reasons include a malfunctioning device, syncing problems with a new SIM card, or wishing to start fresh with a new user account or data. In this guide, we'll go over the recommended and most common ways to reset or factory restore a HTC One E9s dual sim device.
**Method 1: Using a computer and a USB cable**
1. Connect the HTC One E9s dual sim device to your computer using a USB cable.
2. Install and run the latest version of HTC Sync, which is also called HTC Backup, on your computer. You can download it from the official HTC website.
3. Select your device on the computer and check if HTC Sync could automatically detect it.
4. If it was able to detect it, then you're ready to proceed. If not, try running Sync again and ensure that your computer recognizes the device's serial number.
5. In HTC Sync, click on the "Back Up" button and ensure that the checkboxes for "Internal storage" and "Back up settings, apps, and data to Google Drive" are ticked.
6. Click the "Back Up Now" button and allow the process to complete.
7. Once the backup is complete, eject the USB cable from your computer and disconnect it from your HTC One E9s dual sim device.
8. Remove the back cover of your device and use the SIM card removal tool to remove the SIM card from the tray. Take note of which SIM card should be removed, as this will help you stay organized when you replace the SIM card.
9. Insert the other SIM card into the tray and replace the back cover, then eject the SIM card.
10. Power off your device by pressing and holding the power button until the power menu appears.
11. Select "Settings" and then "About phone" from the menu.
12. Scroll down until you see the "Software information" section, then look for a "Build number" or "Factory data reset" option. This option may also be referred to as "Settings & privacy," "Security & privacy," or "Reset & erase."
13. Tap on the option to initiate the factory reset process.
14. Follow the prompts on the screen to confirm the factory reset, then wait for the device to reboot.
15. When the device has rebooted, your data should be restored from the backup you created using Sync. If your computer was synced with Google Drive, your apps and settings should also be restored from your account.
**Method 2: Using the device's bootloader**
1. Connect the HTC One E9s dual sim device to your computer using a USB cable.
2. Install and run the latest version of HTC Sync, which is also called HTC Backup, on your computer. You can download it from the official HTC website.
3. Select your device on the computer and check if HTC Sync could automatically detect it.
4. If it was able to detect it, then you're ready to proceed. If not, try running Sync again and ensure that your computer recognizes the device's serial number.
5. In HTC Sync, click on the "Backup" button and ensure that the checkboxes for "Internal storage" and "Back up settings, apps, and data to Google Drive" are ticked.
6. Click the "Backup Now" button and allow the process to complete.
7. Once the backup is complete, eject the USB cable from your computer and disconnect it from your HTC One E9s dual sim device.
8. Remove the back cover of your device and use the SIM card removal tool to remove both SIM cards from the trays. Take note of which SIM card should be removed, as this will help you stay organized when you replace the SIM card.
9. Press and hold the volume up button on
